SmartChair.AI

Customer results

Offices that started measuring chair time, and what they did next.

Deployed across DSOs, private practices, community health networks, and dental schools. One question: what did the chairs actually do today?

  • Alpha Dental logo
  • Dental Elements logo
  • Excel Dental Management logo
  • Red Hill Dental Office and Quakertown Dental Office logo
  • Arlington Dental Lounge logo
  • Irving Family Dental logo

Three customer stories

Illustrative offices feed a chair and provider comparison: production divided by occupied chair hours. Compare by chair, provider, or location to inform where hours and providers should sit. No customer values are shown.

The decisionPlace hours and providers where they are needed.Illustrative comparison. No customer values.

A group with 18 locations and no way to compare one chair to another

The schedule said how full each location was booked. It could not compare one chair to another.

  • Sensors gave the operations team actual chair time and production side by side, across providers, hygienists, and specialists
  • They decided where hours and providers should sit
  • One four-chair office: occupied hours up about 17 percent in a quarter, same chairs, same team
  • The group is adding locations office by office

“With SmartChair.AI, we were able to compare production per chair hour across providers, hygienists, and specialists. This level of clarity was impossible before. It's now driving data-based decisions, and we're in the process of rolling the system out to all 18 locations.”

Alpha Dental logoPenny, Operations Director, Alpha Dental

Illustrative weekly chair-time heat map with a recurring light midday column across weekdays. The pattern explains the scheduling gap in the Dental Elements story; it is not customer data. The team can reshape the midday schedule.

The decisionReshape the midday schedule.Illustrative pattern. Not customer data.

A practice with a quiet hour nobody had named

The schedule looked reasonable. The heat map said otherwise.

  • The same block sat light day after day, at the same hour, across the chairs
  • A booking habit, not a slow patient base, invisible because scheduled time counted the hour as spoken for
  • The team restructured the schedule around actual chair time and filled the block
  • No chair, room, or day added to the week

“SmartChair.AI revealed something we would have never noticed. Our staff was consistently booking a light schedule around lunch. Once we saw the real occupancy data, we restructured our schedule to maximize chair use during that time. The impact on productivity has been immediate.”

Dental Elements logoDr. Rohan Shah, Dental Elements

Illustrative operatory with about one of five equal time units occupied, representing the rounded one-in-five share in the Excel Dental story. This is a share of time, not a consecutive timeline. Review workflow before adding another room.

The decisionReview workflow before adding another room.Illustrative room. Rounded figure from the story.

A practice that had just built a new operatory

A new operatory had appointments on paper. Actual chair time showed it occupied about one hour in five.

  • The gap pointed at workflow, not capacity: the room was there, patients were not reaching it
  • The practice fixed how the day moved through the building instead of building again
  • The operatory they already owned became the cheapest capacity available

“We recently added a new operatory, and SmartChair.AI is helping us track actual usage and hold our team accountable. The data showed our usage was lower than expected, giving us a clear opportunity to address workflow and maximize our investment.”

Excel Dental Management logoDr. Chad Patel, Excel Dental Management

Ask them yourself

Every customer named on this page will take a reference call. Ask them what they measured, what they changed, and what it was worth.

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